Customer Service Representative - State Farm Agent Team Member
Auburn, WA, 98001
Customer Service Representative - State Farm Agent Team Member
Full Time • Auburn, WA, 98001
Benefits:
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
Bilingual Insurance Account Representative – Customer Service & Sales Development
Julia Johnson State Farm Insurance Agency
Employment Type: Full-Time
Start Date: Immediate
Start Date: Immediate
About the Opportunity
Are you bilingual, motivated, and looking to build a rewarding career in insurance and financial services?
Julia Johnson State Farm Insurance Agency is seeking an enthusiastic, career-minded professional who enjoys helping people, building relationships, and achieving goals.
This opportunity is designed for someone who wants to grow beyond a traditional customer service role and develop into a well-rounded insurance professional.
This opportunity is designed for someone who wants to grow beyond a traditional customer service role and develop into a well-rounded insurance professional.
You'll begin by building a strong foundation in customer service, insurance products, and agency operations. As you demonstrate proficiency and readiness, you'll progressively develop into Property & Casualty insurance sales, with opportunities to expand into Life & Health insurance.
Our long-term goal is to develop versatile team members who confidently manage customer relationships, deliver exceptional service, and identify opportunities to help customers protect what matters most.
For individuals with leadership aspirations, additional development opportunities may include the State Farm Agent Aspirant program.
For individuals with leadership aspirations, additional development opportunities may include the State Farm Agent Aspirant program.
Key Responsibilities
Customer Service & Relationship Management
- Deliver exceptional customer service in English and Spanish through phone, email, text, and in-person interactions.
- Assist customers with policy inquiries, payments, coverage changes, insurance documentation, and claim-related questions.
- Build lasting customer relationships through proactive communication and consistent follow-through.
- Maintain accurate customer records and efficiently manage service requests.
- Collaborate with team members and appropriate support departments to resolve customer needs.
Insurance Sales & Professional Development
- Develop a strong foundation in customer service, insurance products, and agency operations.
- Learn to identify customer needs, conduct coverage reviews, and recommend appropriate insurance solutions.
- Progress into Property & Casualty sales, including quoting, presenting coverage options, and building customer relationships.
- Expand into Life & Health insurance through additional training, licensing, and hands-on experience.
- Participate in ongoing coaching, sales training, and professional development.
- Develop into a well-rounded insurance professional capable of managing both customer service and sales responsibilities.
Qualifications & Ideal Candidate Profile
We're looking for someone who combines strong interpersonal skills with the motivation and discipline to build a successful insurance career.
- Bilingual: Fluent in English and Spanish, with strong communication skills in both languages.
- Customer-Focused: Enjoys helping people, resolving concerns, and building lasting relationships.
- Sales-Oriented: Comfortable initiating conversations, identifying needs, and working toward performance goals.
- Career-Minded: Motivated to develop professionally and pursue opportunities in insurance sales.
- Coachable: Welcomes feedback, training, accountability, and continuous improvement.
- Self-Motivated: Demonstrates initiative, dependability, and a strong work ethic.
- Organized & Detail-Oriented: Manages multiple responsibilities while maintaining accuracy and professionalism.
- Technology-Comfortable: Confident learning new software, customer management systems, and digital tools.
- Team-Oriented: Contributes to a collaborative, positive, and performance-driven environment.
Preferred Experience
- 1–2 years of customer service experience preferred.
- Previous sales or office experience is a plus.
- Insurance experience is not required.
Licensing Requirements
Candidates must be willing and able to obtain the appropriate Washington State insurance licenses within the agency's established timeframe. Guidance and resources will be provided to support the licensing process.
Compensation, Benefits & Incentives
Competitive Compensation
- Base compensation
- Monthly individual performance incentives
- Year-end team performance bonus
- Year-end team trip
Paid Time Off
- Paid vacation
- Paid holidays
- Three floating holidays, including your birthday
Employee Benefits
- Health, dental, and vision coverage
- Group life insurance
- 401(k) and profit-sharing plan
Professional Development
- Structured onboarding and ongoing training
- Individual coaching with internal and external coaches
- Hands-on mentorship and cross-training
- Opportunities for professional advancement and leadership development
- Potential preparation and sponsorship for the State Farm Agent Aspirant program for qualified team members
Our Agency Culture
At Julia Johnson State Farm Insurance Agency, we believe that high expectations, teamwork, and professional growth go hand in hand.
We're a close-knit, performance-driven team that values accountability, initiative, collaboration, and exceptional customer service.
We work hard, recognize accomplishments, support one another, and enjoy celebrating our successes through team outings, birthday celebrations, potlucks, bowling, and holiday events.
Our goal is to create an environment where motivated individuals can develop their skills, contribute meaningfully, and build rewarding long-term careers.
Ready to Build Your Future With Us?
If you're bilingual, ambitious, eager to learn, and excited about developing both customer service and insurance sales expertise, we'd like to hear from you.
Apply Today!
Submit your resume along with a brief introduction explaining why this opportunity interests you and what motivates you to succeed.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Advancement opportunities are based on individual qualifications, performance, licensing, and agency business needs.
Compensation: $45,000.00 - $55,000.00 per year
Ready to Launch Your Career?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Health Insurance.
- Our office is located in 3450 S 344th Way, Suite 110, Federal Way, WA 98001.
- Our office is open Mon to Fri from 8:30 am to 5:30 pm .
- I have been a State Farm agent since 2010.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Senior Vice President's Club
- Additional languages spoken: Spanish and Russian
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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