Customer Service Representative - State Farm Agent Team Member
Full Time • Federal Way, WA
Position: Customer Service Representative
Location: Julia Johnson - State Farm Insurance Agency
Employment Type: Full-Time
Start Date: Immediate
Are you fluent in both English and Spanish? Do you have experience in customer service and want to start a career with endless growth opportunities? If so, Julia Johnson’s State Farm Insurance Agency is the place for you! This entry-level position could be your first step toward a lifelong, highly rewarding career in the insurance and financial services industry.
About the Role
As a Bilingual Customer Service Representative, you’ll be the face of our agency, assisting English- and Spanish-speaking clients with their insurance needs. This role isn’t just a job—it’s a career stepping stone that opens doors to a variety of opportunities in insurance and financial services. With the skills, licensing, and experience you’ll gain, you’ll have the potential to grow into higher-level roles in sales, management, or even agency ownership.
Key Responsibilities
- Client Support: Provide exceptional customer service via phone, email, text, and in person, ensuring every client feels valued and supported.
- Daily Service Requests: Handle common customer service tasks, such as:
- Processing payments.
- Assisting with policy questions or making basic changes (e.g., address updates, email changes).
- Providing requested documentation (e.g., proof of insurance).
- Answering questions about the status of claims.
- Coordinating with back-office operations to resolve issues.
- Maintaining policies to ensure customer satisfaction and smooth day-to-day service.
- Bilingual Communication: Use your Spanish and English fluency to assist clients effectively and accurately.
- Opportunity Identification: Recognize client needs and partner with the sales team to offer tailored solutions.
- Technology Proficiency: Confidently use office software, customer management systems, and other technologies to complete tasks efficiently.
- Team Collaboration: Work closely with the team to achieve agency goals and maintain a positive work environment.
- Licensing Requirement: Obtain a Washington State Property and Casualty Insurance license within 30 days of your start date. We’ll provide the resources and guidance to ensure your success.
What We’re Looking For
Bilingual Required: Fluency in both Spanish and English is essential.
Customer Service Experience: A minimum of 1-2 years in customer service is required. Experience in an office setting is strongly preferred.
Tech-Savvy: You’re comfortable using office software, learning new systems, and leveraging technology to improve efficiency.
Career-Focused: You’re seeking more than a job; you’re looking for a stepping stone to a rewarding career in a growing industry.
Organized & Detail-Oriented: You excel at managing multiple priorities, staying organized, and following through on tasks.
Team Player: You collaborate well with others, bring a positive attitude, and are committed to team success.
BENEFITS:
BENEFITS:
- Base hourly
- Periodic and year end performance-based bonuses
- Paid time off (vacation and personal/birthday/sick days)
- Health, dental and vision benefits
- Group Life insurance benefit
- 401(k) and Profit Sharing plan
- Insurance License cost reimbursement
- Training, development and opportunity for advancement and professional growth
Why This Role is Perfect for You
Career Growth: This entry-level position is a starting point for a profitable, lifelong career in the insurance and financial industries. We invest in your training and development to help you reach your full potential.
Supportive Team: Work in a collaborative and positive environment where your contributions are valued.
Impactful Work: Help protect what matters most to our clients while building meaningful relationships.
Competitive Pay: Enjoy a competitive salary, benefits, and performance-based incentives.
Make This Your First Step to Success
This is more than just a customer service job—it’s an opportunity to launch a career that can lead to financial security, personal growth, and professional fulfillment. If you’re hardworking, bilingual, and ready to take the first step in building your future, we’d love to hear from you.
To Apply: Send your resume and a brief cover letter explaining why you’re a great fit for this role. Start your journey today toward a career with endless possibilities!
Compensation: $40,000.00 - $48,000.00 per year
Ready to Launch Your Career?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Health Insurance.
- Our office is located in 3450 S 344th Way, Suite 110, Federal Way, WA 98001.
- Our office is open Mon to Fri from 8:30 am to 5:30 pm .
- I have been a State Farm agent since 2010.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Senior Vice President's Club
- Additional languages spoken: Spanish and Russian
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none