Customer Service Representative - State Farm Agent Team Member
Full Time • Federal Way, WA
Benefits:
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
- 401(k) matching
- Paid time off
Position: Bilingual Customer Service Representative
Location: Julia Johnson - State Farm Insurance Agency
Employment Type: Full-Time
Start Date: Immediate
Are you fluent in both English and Spanish? Do you have a passion for helping people and a desire to build a meaningful career? If so, we want you to join our team at Julia Johnson’s State Farm Insurance Agency!
About the Role
We are looking for a dedicated and dynamic Bilingual Customer Service Representative who is ready to make an impact. In this role, you will be the friendly and professional voice that guides our customers through their insurance needs. You’ll handle basic insurance and policy inquiries, answer and solve billing problems, and contribute to our growth by identifying opportunities to improve the lives of our customers in areas where our products can offer added value.
Key Responsibilities
Customer Support: Provide exceptional customer service over the phone, email, and in person to our clients, ensuring a positive experience.
Communication: Use your strong verbal and written skills in both English and Spanish to clearly and effectively communicate with our diverse client base.
Cross-Selling Opportunities: Proactively identify potential cross-selling opportunities based on customer needs and partner with the sales team to develop tailored solutions. You will act as the initial point of contact, creating a seamless handoff to the sales team to ensure clients receive the best coverage possible.
Team Collaboration: Work closely with our sales team to support the agency’s growth and uphold our reputation for excellent service. Together, you'll identify and address client needs, combining your insights with the sales team’s expertise for a tag-team approach.
License Requirement: As the selected candidate you must prepare to test and obtain a Washington State Property and Casualty Insurance license within your first 60 days.
What We’re Looking For
Career-Oriented: This position isn’t just a job; it’s the start of a career with real growth potential. We want someone who is passionate about learning and developing in the insurance industry.
Bilingual: Fluent in both English and Spanish, with strong skills in both written and verbal communication.
Customer-Centric: You have experience in customer service, thrive in fast-paced environments, and are skilled at managing multiple tasks at once.
Organized & Detail-Oriented: You are reliable, follow directions, and possess excellent time management skills.
Team Player: You enjoy working with others, are committed, and show up every day with a positive attitude, ready to contribute to the team’s success.
Why Join Us?
Training & Development: We believe in investing in our employees. You’ll receive hands-on training, support, and guidance to help you build a successful career.
Growth Opportunities: We’re looking for someone who wants more than just a paycheck—this is your chance to make a real impact and grow with us.
Supportive Environment: We’re a close-knit team, committed to supporting each other and making a difference for our clients every day.
If you’re ready to jump-start your career in insurance and make a positive impact, we’d love to hear from you. Apply today to join our team!
To Apply: Please send your resume and a cover letter detailing why you’d be a great fit for this role.
Benefits:
Competitive hourly pay with monthly individual performance incentives.
Participation in team performance bonuses throughout the year.
Year-end performance bonus.
Paid holidays and paid time off.
Reimbursement for professional license class and state license fees.
Health, dental, vision, and life insurance.
Safe Harbor 401(k) eligibility
Compensation: $40,000.00 - $50,000.00 per year
Ready to learn first-hand what it takes to be an entrepreneur?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Health Insurance.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Senior Vice President's Club
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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