Customer Service Representative (Bilingual English/Spanish)

Location: Julia Johnson State Farm Agency - Federal Way, WA

Julia Johnson State Farm Agent is seeking a motivated, bilingual (fluent in English and Spanish) Customer Service Representative to join our team immediately. We're looking for someone with strong communication skills (both verbal and written), who is eager to grow their career—not just find a job.

No prior insurance experience is required, but the ideal candidate should be ready to learn, work hard, and commit to providing excellent service to our customers while supporting the growth of our business. The ideal applicant will have a customer service background, thrive in a fast-paced environment, be able to multi-task, and work well with a diverse range of clients. Cross-selling experience and attention to detail are key.

Washington State Property and Casualty Insurance License is required within the first 30 days of employment. The successful candidate will be expected to study, prepare, and pass the exam during this time.

Key Responsibilities:

Customer Service & Account Management: Deliver prompt, accurate, and remarkable service. Handle policy changes, process coverage updates, respond to basic claims inquiries, and assist with premium and billing inquiries.

Inside Sales: Make outbound calls to set sales appointments, identify sales opportunities, and cross-sell additional services to existing customers. Recognize customer needs for insurance and financial services in daily interactions and follow our sales process.

Qualifications:

Bilingual fluency in English and Spanish, with excellent verbal and written communication in both languages.

Willingness to obtain the Washington Property and Casualty Insurance License within 30 days of employment.

Strong organizational and time management skills, attention to detail.

Enthusiasm for learning and applying new skills.

A self-starter who thrives in a team environment and works well independently.

Proficiency with Microsoft Office, Outlook, and an ability to quickly learn proprietary software.

Benefits:

Competitive hourly pay with monthly individual performance incentives.

Participation in team performance bonuses throughout the year.

Year-end performance bonus.

Paid holidays and paid time off.

Paid training.

Reimbursement for professional license class and state license fees.

Health, dental, vision, and life insurance.

Safe Harbor 401(k).

Opportunities for professional development and career growth, including promotions to the Licensed Sales Team.

Join our dynamic team and take the next step in your career with Julia Johnson State Farm!

Compensation: $38,000.00 - $45,000.00 per year

Ready to learn first-hand what it takes to be an entrepreneur?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Health Insurance.
Our agency has received awards including: Chairman's Circle, Ambassador Travel, Million Dollar Round Table, and Senior Vice President's Club
Additional languages spoken: Spanish

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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This is not a remote position. Are you able to commute to our office in Federal Way daily?*

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This position requires outbound calling including cold calls to potential customers. Can you do this?*

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Earn benefits and rewards that are second to none

Customer Service Representative - State Farm Agent Team Member